Returns & Exchanges
At KIVARI, we want you to love your purchase; if you are not completely satisfied, we offer returns for store credit or exchange on full-priced items within 14 days of delivery. Please ensure all items are in their original condition, unworn, and with all tags attached to be eligible for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all garment tags and hygiene seals remain intact and undamaged.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Processing and Refund
Once your return is received and inspected by our warehouse team, we will issue your store credit or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing